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ita:
Search doesn’t seem to be working on my device—not full text, anyway.
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The idiot from bn.com:
Hi Ita, I am Joe. Thank you for joining Barnes and Noble Digital Chat Support.
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ita:
You’re welcome.
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ita:
Is search on the Simple Touch supposed to search the content of the books?
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The idiot from bn.com:
The search tab is to find the books.
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ita:
Does the scope of the search include the full text of the books?
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The idiot from bn.com:
You need to enter the title of the book in the search space of the search tab.
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ita:
You’re not understanding me. When I do a search in my Nook app on my Mac, I can set the scope of the search. It can be title, author, full text, etc. If I set it to full text and search on the word “beauty”, it will tell me it found it 46 times in the book “The Prize In The Game” by Jo Walton, in total 1304 matches. If I search for the same term on my Nook, nothing comes up. What is the *scope* of the search on the Nook?
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The idiot from bn.com:
Is it showing zero results when you enter the same in the search space?
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ita:
Yes. That is why I’m here.
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The idiot from bn.com:
Do you want to purchase it?
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ita:
I OWN IT. I am asking you: What is the scope of the search on the Simple Touch? Is it supposed to search full text? Please answer my questions.
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The idiot from bn.com:
No, it will search individual word.
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The idiot from bn.com:
I am sorry for the confusion.
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The idiot from bn.com:
I was trying to get the book on your NOOK for purchase.
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ita:
No it does not search full text, it searches individual words? That doesn’t actually make sense. Is there someone else I can talk to?
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ita:
Is there a Nook expert I can talk to?
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The idiot from bn.com:
I thought you are searching for some book to purchase it.
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ita:
No, I am asking you about the scope of search on the Simple Touch Nook. Is there someone else I can talk to who knows about the Nook?
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The idiot from bn.com:
Ita, the search tab will search the books which are in your library.
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The idiot from bn.com:
If you wish to search for the books which are not in your B&N account, you need to use ‘Shop’ tab.
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ita:
It’s clear that either you don’t understand the question or you don’t know the answer, or both. I’ll try again. Thanks.
